frequently asked questions

Can I cancel my order ?

Safe Sea® takes customer satisfaction very seriously this is the reason we try to quickly and accurately process all orders.

If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.

If you wish to cancel your order, please contact us at this email address: sales@safesea.co.il as soon as possible.

Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order canceled.

When will my order arrive?

See the corresponding answer in the Shipping section.

Is there a local shop where I can check your merchandise in person?

At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.

Is it possible to pay in other currency than US dollars?

Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the bottom right corner of the screen. This is informative only, at the checkout it’ll display the amount in USD.

I just checked my order’s tracking but it doesn’t shows my order. What happened?

We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

How can I order from you?

Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:

On the page ‘Shop’

1) Click the ‘Shop’ button and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the desired color and size, then click ‘Add to cart’,
4) Click the ‘My Cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue to shipping method’, select Free worldwide shipping, press ‘Continue to payment method’, select your preferred one and click ‘complete order’,
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed your order successfully 🙂

Where are you from?

We are an Israel based online exclusive shop. We do worldwide deliveries, and the shipping is free (see the ‘Shipping’ section for exceptions). We ship directly from our suppliers from various locations including USA, Hong Kong, Europe and Asia.

Why does the shipping begin several days after I have placed my order?

After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~5 days; however, it can also be affected by the item’s stock status.

Do I have to pay any extra charges?

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Which shipping companies do you work with?

We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.

Contact US

Ask a question below.

Zemah, Jordan Valley, Israel, 1510501

info@safesea.co.il

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